“Workforce of One: Revolutionizing Talent Management Through Customization” is a book that proposes customising personnel practices to improve employee productivity and engagement. Just like how marketers have been mass customising their offerings to customers, HR departments should personalise their practices to suit the different needs of each employee.
I did a mind map of the book:
If you have a minute, click on image for full-sized mind map.
If you have 10 minutes, check out the abstract.
If you have 10 hours, read the book.
getAbstract recommendation (Rated 7/10)
If your company follows cookie-cutter HR policies, then you’re not getting the most from your employees. Talent management experts Susan M. Cantrell and David Smith make a convincing case for customizing your company’s people policies. Because your employees have different jobs, work styles, needs and aspirations, rigid, top-down management makes little sense – even if, yes, you lose some control. Cantrell and Smith offer four “workforce of one approaches,” explain how to implement each one and provide case studies of companies that have pioneered these strategies. Although at times repetitive, the book’s analyses, quizzes and checklists serve as helpful tools in determining which approach – or combination of approaches – is right for your company. getAbstract recommends the book’s main message to corporate leaders and human resources professionals: Companies that use customized personnel practices will have a more engaged, productive, satisfied workforce, because one size no longer fits all.