I had a nasty shock with Borderlinx recently when I purchased some camera equipment from Amazon. After the items were sent to Borderlinx’s US warehouse, I received an email informing me of the shipping charges to be paid.
It was much higher than I expected – 55% higher to be exact. This is how I derived the figure:
Borderlinx has a total cost calculator on their web site to help customers estimate their shipping charges, by entering the volume and weight of the product. I did just that using the product information from Amazon:
I entered the above information into Borderlinx’s cost calculator:
I clicked “Calculate”, and the web site spat out the following estimated cost:
Which I had thought was a reasonable cost to ship a camera bag by standard air freight. Unfortunately, the actual shipping cost I had to fork out was more expensive:
The actual shipping cost is USD56.67, way off from their initial estimate of USD36.72. It’s also the first time that a customer sees the “fuel surcharge”. It doesn’t seem to be in the cost calculator.
Borderlinx is currently running a promotion of 20% discount, which compensates for the “extra charges”. But it’s little consolation for the 55% inflation of the initial estimate.
I can understand some slight differences but 55% is really too much.
Another woe to relate:
I had also purchased a camera tripod. Amazon didn’t provide the product dimensions, only the weight was listed as 2.7kg. Borderlinx applied their “volumetric weight” formula, and arrived at a figure of 17.63kg instead – 653% higher than expected. Another unpleasant surprise.
I was charged USD99.24 to ship a product that costs only USD40. Again, I can understand the need to take both weight and size into account, but this is simply too much.
I emailed customer service about their excessive shipping charges. The emails were very polite but they didn’t explain the discrepancy between the calculated and actual costs. Neither did they agree to any discount.
Different personnel answered my emails and I had to refer them back to my previous emails and explain my situation all over again.
I was really tempted to simply abandon the goods in the Borderlinx warehouse, but in the end, went ahead with the shipping.
Borderlinx, please fix your cost calculator and be upfront with your customers. Don’t lure them in with promises of cheap shipping, and then charge a bomb when their goods are already stuck in your warehouse.